Frequently asked questions

Yes — and the maths is simple. Every product sells at its plain listed price: Gloss ₹99, Tints ₹129, Lipsticks ₹149. Order 2 or more and we waive the ₹39 small order fee, so two Glosses cost ₹198 with nothing extra. We keep it honest by selling directly online (no mall or retail markup), manufacturing in our own FSSAI-registered facility, and skipping celebrity endorsements and fancy packaging. Plus a 7-day return policy if you’re not happy. Your bag shows exactly what you pay before you check out.

Orders are dispatched within 24 hours and delivered in 6–8 business days across India. You'll get a tracking update as soon as your order ships.

We are prepaid only. Pay by UPI, credit/debit card or net banking at checkout. Your order is confirmed as soon as the payment goes through, and you will get a confirmation email with the order details.

Changed your mind? You can raise a return within 7 days of delivery for a refund or exchange. Products must be unopened and in their original packaging. Reach out to care@gloss99.shop and we'll take it from there.

100% — GLOSS99 is cruelty-free and never tested on animals. We use clean, conscious formulas and list full ingredients on every product page.

Yes. Our lipsticks are formulated with soft-focus pigments for a transfer-resistant, comfortable wear that lasts through chai runs, meetings and nights out. Glosses give a juicy, glassy finish — reapply as needed.

Most users find our formulas gentle and hydrating, with Vitamin E for comfort. If you have very sensitive or reactive skin, do a small patch test first and discontinue if you notice any irritation.

Currently we ship within India only. We're working on international shipping and will announce it on Instagram and via email first.

You'll receive an email with your order number and a tracking link once your order ships. You can also contact care@gloss99.shop anytime for an update.