Returns & refunds
Shopping online should feel safe. Here's exactly how returns work at GLOSS99.
7-day easy returns
Changed your mind? Every GLOSS99 order can be returned within 7 days of delivery for a full refund — no questions asked. Products must be unopened and in their original packaging.
Damaged or wrong item
If your order arrives damaged, broken, or with the wrong shade, contact us within 48 hours of delivery with a photo. We will replace it free of charge or issue a full refund — your choice.
How to start a return
Reply to your order confirmation email (or write to care@gloss99.shop with your order number). We will respond within 24 hours with return instructions. For COD orders, a reverse pickup is arranged at no cost.
Refund timeline
Online payments are refunded to the original payment method within 3–5 business days of the returned item being received. COD orders are refunded via UPI or bank transfer to the phone number on the order.
Non-returnable
For hygiene reasons, we cannot accept returns on products that have been opened or used, or on sale/clearance items unless they are damaged or incorrect.
Need help with an order?
Write to us at care@gloss99.shop and we'll fix it within 24 hours.
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